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Personalized product builder
Personalized product builder

Lead a 3-day remote workshop where a group of marketers, analysts, technologists, designers and specialists collaborate to create an improved product solution finder experience.

Design system alignment
Design system alignment

A services management product needed to align with a new design system and branding. Through the context of a UX vision and journey map, designers propose a 4-step plan to iteratively migrate and launch components from a new design system.

Ecommerce cart management
Ecommerce cart management

Design led initiative to create a shopping cart management feature for customers who need to save and manage multiple carts over several accounts and contracts.

Federated search results page design
Federated search results page design

Create a search results page for the marketing site that includes results for multiple sources and content types: pages, articles, products, videos, blogs and training.

CX strategy for translating website content
CX strategy for translating website content

Planning to expand our North America platforms to Rest-of-World, I provided a CX strategy for launching and translating a global experience on three platforms.

Customer task prioritization workshop
Customer task prioritization workshop

A two-phased workshop with heavy users across North America informed prioritization for a new menu and opportunities for application improvement.